. ? or

FREE SHIPPING ON ALL US DOMESTIC ORDERS*

Search

FREE SHIPPING ON ALL DOMESTIC US ORDERS*

FREE SHIPPING ON ALL DOMESTIC US ORDERS*

Careers

 

Headquartered in Vancouver, Roots of Fight is a lifestyle media and apparel brand that pays homage to icons of sport and popular culture since 1999. Through capsule collections of clothing and unique, professionally produced content, featuring original footage and interviews we are able to connect icons and their own histories to audiences with the icons they have come to love. We are a design-driven, detail-oriented, innovative company that creates opportunities for individuals who like a challenge, enjoy an upbeat work atmosphere and take pride in their work.

We are a rapidly growing business looking for enthusiastic, ambitious and team-focused people. We have an exciting vision and are looking for someone to help execute and contribute to multiple aspects of our brand. If you like working in a relaxed office environment (we wear casual clothes to work every day!) but enjoy working hard towards common goals with peers then this is the place for you. We offer comprehensive benefits (upon completion of a probationary period), clothing incentives and team-building activities throughout the year. Also, with our central Olympic Village location we are never far from anywhere in Vancouver.

We appreciate the time that all applicants have taken when applying for the available positions, however, only the candidates that are chosen for an interview will be notified by phone and email. Thank you for your interest in Roots of Fight.

 

 

Opportunities:
CUSTOMER SERVICE REP

 

 


CUSTOMER SERVICE REP (VANCOUVER, BC)

Who We're Looking For

We need a quick-thinking and energetic Customer Relationship Specialist to add to our team. The CRS will act as the first point of contact for all incoming customer inquiries. They are committed to offering an outstanding experience by connecting and building rapport with our wide variety of customers, analyzing their needs and offering customized solutions.

 

Responsibilities:

  • Be the first point of contact for customer emails and calls
  • Assisting with complex customer issues by providing favourable and tailored individual responses
  • Taking complete ownership of start to finish customer care, efficiently resolving issues during first point of contact
  • Processing returns and exchanges, provide store credit and adjust inventory appropriately
  • Reporting and tracking types of all inbound cases including but not limited to exchanges, order issues and order disputes
  • Performing fraud checks on orders over $200 with medium or high risk level
  • Running weekly inventory reports for management
  • Compiling various reports on overall customer satisfaction, customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken.
  • Take on or assist on all tasks or special projects as assigned by management
  •  

    Required Experience and Qualifications: 

  • Completed a high school diploma or higher
  • Excellent written and verbal communication skills
  • 1+ years working in a customer service or customer oriented environment
  • Knowledge of computers, especially Mac and IOS operating system
  • Experience working with Shopify, NetSuite, FedEx, and Microsoft Office an asset
  • Experience working with apparel is considered an asset
  •  

    Who You Are

    You have the energy and strong ability to work with high volumes of customer contact via email and phone. Your attitude is "can-do" and customer focused. You crave a challenge and deal with situations with integrity, empathy and sincerity. You're able to work independently and the have a major desire to go above and beyond to ensure your team's overall success. Bonus points if you love sports, fashion and pop culture!

     

    Additional Information

    We thank all interested applicants; however, only qualified candidates will be contacted. This position is located in Vancouver, BC. Candidates must already be legally able to work in Canada. No telephone inquiries please. We are an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.