FAQs - Roots of Fight

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FAQ

SHIPPING

As per the new USMCA/T-MEC/CUSMA Agreement between the US, Canada, and Mexico:

Canada – Orders less than $150 CAD are no longer subject to duties, please check the current exchange rate at time of purchase. Taxes will still apply.

Shipping times do not include processing times and start when the shipping courier has received the package. Orders will not be processed until we have received credit card verification and authorization.

Free Shipping (Standard)

PLEASE NOTE: USPS tracking does not update live and as a result does not necessarily reflect the most up to date status of your shipment.

We cannot guarantee shipping times, average shipping times for the mainland USA are 7-14 business days (not including order processing times, weekends or holidays). Orders placed on Friday after 10am PST, weekends, or holidays will not be shipped until the next business day.

Expedited Shipping (2-4 Business Days)

Orders placed Monday to Friday before 10am PST will be delivered within 2-4 business days. We cannot guarantee orders placed after 10am PST will be processed same day.

Alaska, Hawaii, and US Territories

Free shipping is not available on orders to Alaska, Hawaii, or other US territories. Allow up to 10-30 business days (not including order processing times, weekends or holidays) for delivery.

Military Addresses (FPO / APO)

Shipments to military addresses are delivered via USPS and the Military Postal Service and can take up to 8 to 10 business weeks for delivery (not including weekends and holidays).

International Shipping

International orders are shipped at a flat rate with an average shipping time of 10-30 business days (not including order processing times, weekends or holidays). Shipping and handling does not include import duties into the country of destination. All import duties, taxes, and processing fees are the responsibility of the purchasers.

Post Office Boxes

Shipments to P.O. boxes must be delivered by USPS and usually take approximately 7 to 10 business days.

Our shipping and handling is a flat rate, please see rates below.

NOTE: Shipping and Handling does not include import duties into the country of destination. All import duties, taxes, and processing fees are the responsibility of the purchasers.

US Destinations

Free Standard Shipping - No charge

FedEx 2Day - $15

FedEx 1Day - $30

Alaska, Hawaii, US Territories - $5 to $15

Canada

FedEx International - $5

All other countries

FedEx International - $15

You will receive an email notification with your tracking number once your order has shipped.

Yes! Please choose free standard shipping for P.O. boxes and rural addresses, as we cannot guarantee expedited delivery times to these locations.

All FPO/APO orders are shipped with USPS and transferred to the U.S. Military Postal Service (MPS) for delivery. While USPS provides a tracking number as a reference they are not always able to provide live updates. If you haven't received your order within 10 weeks, please reach out to us so we can assist further.

We currently ship to the following locations:

Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, Japan, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, the United Kingdom and United States.

If you are shopping outside the US, please visit our international store: www.rootsoffight.com

International orders are shipped at a flat rate with an average shipping time of 5-10 business days. Shipping and handling does not include import duties into the country of destination. All import duties, taxes, and processing fees are the responsibility of the purchasers. 

 We’re sorry to hear this!  Please email our customer service team: info@rootsoffight.com

FAQ

RETURNS AND EXCHANGES

Store Credit or Exchange - Items must be returned within 30 days of receiving your order.

Refund - Items must be returned within 15 days of receiving your order.

Sale and clearance items are non-refundable. Sale items can be exchanged for a different size in the SAME STYLE only or store credit. Items in our Last Chance collection are final sale and are not returnable.

Please note that all garments need to be in original condition. Roots of Fight will not accept returns or exchanges if:

• The item has been worn or washed.
• The item smells of cologne, perfume, smoke, or any other odours.
• The item has visible stains, marks, burns, snags, or any other blemishes.
• There are alterations or modifications of any kind.
• Tags are removed, altered or damaged.

This will be verified by our distribution center before a return can be processed. 

Original shipping and duty charges are non-refundable and you are responsible for all return shipping and duty charges.   

NOTE: Our distribution center cannot process any return that does not have a return authorization number.

Please email info@rootsoffight.com to receive a Return Authorization Number (RA#). In the email, include your Client Reference Number from your order confirmation email or the packing list, and list the item(s) you are returning, the styles and sizes you are exchanging for, or let us know if you would like to receive a store credit.

A restocking fee may apply for any return if the product is not in new condition (such as deodorant stains), or the item is missing the product tag. We reserve the right to charge a restocking fee, or refuse a refund or exchange for any item that does not meet the requirements stated in our Return/Exchange Policy.

No, unfortunately we do not offer exchanges on exchange orders.

PRE-SALE / PRE-ORDER

Pre-sale or pre-order items are item(s) that haven't been released yet or are out of stock. All orders made as a pre-sale/pre-order will ship once that item comes back in stock or upon product release.

If you purchased other items and would like those items shipped before the pre-sale / pre-order item(s) is in stock, an additional shipping charge will apply. If you would like to receive separate packages, please email our customer service team: info@rootsoffight.com

If you would like to exchange a pre-sale / pre-order item, we would be happy to accommodate an exchange provided we have the inventory. Please email our customer service team:info@rootsoffight.com

FAQ

INVENTORY QUESTIONS

If we are out of stock in your size you can sign up for a Back in Stock notification on the page of the product you are looking for. Select the size you are interested in and input your email to be notified once the style is restocked.

To find out about product restocks, special capsule releases and exclusive promotions please sign up for updates by entering your email in the newsletter section of our Footer. You can also follow us on TwitterInstagram and Facebook @Rootsoffight.

We work hard to show only garments that are currently available and to keep our stock up to date. However, it may happen that we run out of stock of items in our inventory when the order is placed. If an item becomes unexpectedly unavailable for shipment, we may have to cancel your order. If this occurs, we will send a backorder or out of stock notification email as soon as possible.

OTHER

Please ensure that all of your order information is correct at the time of purchase.  We are unable to make changes to your order once it has been processed. 

If you change your mind, please send us a cancellation request at info@rootsoffight.com within 24 hours of placing your order. Please note that sending a request does not automatically cancel your order. We will contact you as soon as we receive your request and let you know if we can process your cancellation. Unfortunately orders that have already been shipped cannot be cancelled. 

We do not offer price adjustments. 

We’re sorry to hear this! Please email our customer service team: info@rootsoffight.com

We’re sorry to hear this!  Please email our customer service team: info@rootsoffight.com

FAQ

PAYMENTS

You can pay using Amex, Visa, Mastercard, Amazon Pay, Apple Pay or Paypal.

We are an international company and your bank (or credit card company) may charge a foreign transaction fee. This charge is not from us. Please contact your credit card provider for more information.

Shopify is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.

 PCI-DSS requirements help ensure the secure handling of credit card information by our store and it's service providers.

At Roots of Fight we are committed to our customers’ online security. We have systems in place that ensure your information is validated and secure. If we receive a flagged message about your order we will reach out to confirm you placed the order and it is okay to process.

WHOLESALE INQUIRIES

At this time we are not currently selling to wholesale retailers.